Privacy Policy

Last Updated: August 13, 2025

Nomad ("We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App") and related services (collectively, the "Services"). The App is designed to help digital nomads and travelers track visa compliance in a privacy-first manner.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

1. Information We Collect

We adhere to a strict data minimization philosophy, collecting only the essential information needed to provide visa compliance tracking and related features. We categorize the information we collect as follows:

1.1 Personal Information

Personal information is data that identifies you or can be used to identify or contact you. We may collect:

  • Authentication Data: Email address and first name obtained from your chosen authentication provider.
  • Travel-Related Data: Entry and exit dates, destination countries, passport-issuing country codes (not passport numbers), and visa types.
  • Preferences and Settings: User preferences, such as notification settings, home country, tax residency, and app customization options.
  • AI Interaction Data: Non-sensitive chat context from interactions with our AI travel assistant.

We do not collect sensitive personal information such as full legal names, passport numbers, government-issued ID numbers, birth dates, biometric data, physical addresses, phone numbers, or any scanned documents/photographs. Such data, if entered by you (e.g., for local storage), remains exclusively on your device and is never transmitted to us.

1.2 Usage and Device Data

We automatically collect certain information when you use our Services to improve functionality and performance:

  • Device type, operating system, unique device identifiers, IP address, app version, and browser type (if applicable).
  • Usage statistics, such as session duration, features accessed, and error logs.
  • Location data via device location services (with your permission) for automatic country detection and border crossing alerts. This data is processed on-device where possible and only essential country-level information is stored.

1.3 Payment Information

If you subscribe to our premium features, payment details (e.g., credit card information) are handled directly by third-party payment processors. We do not store or access your full payment details.

2. How We Use Your Information

We use the collected information solely to provide, maintain, and improve our Services:

  • To enable core features like automated visa tracking, day counting, notifications, and AI-powered travel guidance.
  • To authenticate your account and synchronize data across devices.
  • To analyze usage trends (in anonymized form) to enhance app performance and fix issues.
  • To communicate with you, such as sending service-related notifications or responding to support inquiries.
  • To comply with legal obligations, prevent fraud, or enforce our Terms of Service.

We do not use your data for advertising, marketing to third parties, or any purpose unrelated to visa compliance and app functionality.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may disclose information in limited circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist in operating our Services, under strict confidentiality agreements. These providers help with functions such as data storage, authentication, AI features, payment processing, and analytics. They are contractually obligated to use your data only for the services they provide to us and to protect it in accordance with applicable laws.

3.2 Legal Requirements

We may disclose information if required by law, such as in response to a court order, subpoena, or to protect our rights, users, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data in transit (SSL/TLS).
  • On-device encryption for any locally stored sensitive data.
  • Regular security audits and compliance with GDPR and CCPA standards.

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your device and authentication credentials.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide our Services, or comply with legal obligations (e.g., up to 7 years for financial records). Upon account deletion or request, we will securely delete or anonymize your data, except where retention is required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access and Portability: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Request deletion of your account and data (subject to legal retention requirements).
  • Restriction or Objection: Limit processing in certain cases.
  • Withdrawal of Consent: Revoke consent where applicable (note: this may limit app functionality).

To exercise these rights, contact us at support@nomadapp.io. We will respond within 30 days (or as required by law).

For EU residents (GDPR): You have the right to lodge a complaint with your local data protection authority.

For California residents (CCPA): You have the right to opt-out of data sales (we do not sell data) and request disclosure of data shared.

7. Cookies and Tracking Technologies

Our App may use cookies or similar technologies (e.g., local storage) for essential functions like session management. We do not use tracking for advertising. You can manage preferences via your device settings.

8. Children's Privacy

Our Services are not intended for children under 13 years old. We do not knowingly collect data from children under 13. If we become aware of such collection, we will delete it promptly.

9. International Transfers

Your data may be processed in the United States or other countries where our service providers operate. We ensure adequate safeguards (e.g., standard contractual clauses) for international transfers.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@nomadapp.io